At Costume Outlet Store, we strive to ensure that you are satisfied with your purchase. If you are not completely satisfied, we are here to help. Please read our refund policy below for more details.

1. Eligibility for Refunds:

• Returns Period: You have 30 days from the date of purchase to request a refund or return.
• Condition of Items: To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
• Non-Refundable Items: Certain products (e.g., sale items, gift cards, custom orders, or intimate items) are not eligible for refunds unless defective.

2. Refund Process:

a. Requesting a Refund:

• To initiate a refund, contact us at [contact@costumeoutletstore.com] with your order number and reason for return.
• Once your request is received, we will send you instructions on how to return the item.

b. Return Shipping:

• Customers are responsible for the return shipping costs unless the item was defective or damaged upon arrival.
• We recommend using a trackable shipping service to ensure the return reaches us safely.

c. Inspection and Approval:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

3. Refund Methods:

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, first check with your bank or payment provider. If the issue persists, please contact us at [contact@costumeoutletstore.com].

4. Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [contact@costumeoutletstore.com].

5. Cancellation Policy:

• Order Cancellations: Orders can only be canceled if they have not yet been processed or shipped.
• Refund for Canceled Orders: If your cancellation is approved, a full refund will be issued to your original payment method.

6. Damaged or Incorrect Items:

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with photos of the issue. We will arrange a free replacement or refund.

Thank you for shopping with Costume Outlet Store. If you have any questions about our refund policy, feel free to contact us at [contact@costumeoutletstore.com].